Privacy policy

Last Updated: September 18, 2026

This Privacy Policy explains how Visionheng, operated by CHENHENG CO., LIMITED (“Visionheng,” “we,” “us,” or “our”), collects, uses, discloses, and protects personal information when you visit our website, browse our products, make a purchase, contact us, or otherwise interact with our services.

By using the Visionheng website or providing personal information to us, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

The personal information we collect depends on how you interact with our website and services.

Information You Provide to Us

We may collect information that you provide directly, including:

  • Name

  • Email address

  • Telephone number

  • Billing address

  • Shipping address

  • Order information

  • Products purchased

  • Customer service communications

  • Return and refund information

  • Information submitted through contact forms

  • Marketing preferences

  • Other information you voluntarily provide to us

Payment and Transaction Information

When you place an order, payment information is processed through the payment service providers available through our checkout.

Payment-related information may include:

  • Payment method

  • Billing details

  • Transaction amount

  • Transaction status

  • Payment authorization information

Complete payment card details are generally processed by the applicable payment provider rather than directly stored by Visionheng, subject to the payment services used on our website.

Information Collected Automatically

When you visit or interact with our website, certain information may be collected automatically through cookies, pixels, tags, log files, and similar technologies.

This information may include:

  • IP address

  • Browser type

  • Device type

  • Operating system

  • Referring website

  • Pages viewed

  • Time spent on the website

  • Website interactions

  • Approximate location derived from IP address

  • Cookie identifiers

  • Device identifiers

  • Information about how you interact with our website

We may use this information to operate our website, improve our services, understand website usage, prevent fraud, maintain security, and measure marketing performance where applicable.

2. How We Use Personal Information

We may use personal information for the following purposes.

Processing and Fulfilling Orders

We may use your information to:

  • Process and confirm purchases

  • Verify transactions

  • Process payments

  • Prepare orders for fulfillment

  • Arrange shipping and delivery

  • Provide order and tracking updates

  • Handle returns, refunds, and other order-related requests

Customer Service

We may use personal information to:

  • Respond to questions

  • Provide product information

  • Assist with orders

  • Handle shipping inquiries

  • Process returns and refunds

  • Resolve complaints or customer service requests

  • Communicate with you regarding your purchase

Operating and Improving Our Website

We may use information to:

  • Operate and maintain our online store

  • Improve website functionality

  • Analyze website traffic and usage

  • Improve our products and services

  • Improve the customer experience

  • Identify and resolve technical problems

Fraud Prevention and Security

We may process information where reasonably necessary to:

  • Verify transactions

  • Detect potentially fraudulent activity

  • Prevent unauthorized access

  • Protect customers

  • Protect our business and website

  • Prevent misuse of our services

  • Maintain website and payment security

Marketing and Advertising

Where permitted by applicable law and based on your preferences, we may use certain information to:

  • Send promotional communications

  • Provide information about products or offers

  • Measure marketing performance

  • Understand the effectiveness of advertising campaigns

  • Display relevant advertising

You may unsubscribe from marketing emails at any time by using the unsubscribe link included in the applicable email.

3. Cookies and Similar Technologies

Our website may use cookies, pixels, tags, and similar technologies.

These technologies may be used for purposes including:

  • Remembering website preferences

  • Keeping shopping cart functions working

  • Supporting checkout

  • Maintaining website security

  • Preventing fraud

  • Measuring website traffic

  • Understanding customer interactions

  • Analyzing website performance

  • Measuring advertising effectiveness

Some cookies may be necessary for the website to function properly.

Other cookies, including analytics or advertising cookies, may be subject to consent or opt-out requirements depending on applicable law.

You may also control certain cookies through your browser settings.

Disabling some cookies may affect website functionality.

4. Analytics and Advertising Services

We may use third-party analytics, advertising, and measurement services where these services are enabled on our website.

These providers may use cookies, pixels, or similar technologies to collect information about interactions with the Visionheng website.

Such information may be used to:

  • Measure website traffic

  • Analyze website performance

  • Understand visitor interactions

  • Measure advertising effectiveness

  • Improve marketing campaigns

  • Display relevant advertising

Where required by applicable law, appropriate consent or opt-out options may be provided.

5. How We Share Personal Information

We may disclose personal information to third parties where reasonably necessary to operate our business, fulfill orders, provide services, comply with legal obligations, or protect legitimate business interests.

We may share information with the following categories of service providers.

Payment Service Providers

Payment providers may process personal and transaction information in order to:

  • Process payments

  • Verify transactions

  • Prevent payment fraud

  • Process refunds

Logistics, Fulfillment, and Shipping Partners

Visionheng works with third-party logistics and fulfillment partners to process and deliver U.S. customer orders.

U.S. orders are fulfilled and shipped from warehouse facilities operated by our third-party logistics partners.

To fulfill and deliver an order, we may provide applicable logistics partners and shipping carriers with information such as:

  • Customer name

  • Shipping address

  • Telephone number

  • Email address where necessary

  • Order details

  • Delivery information

These warehouse facilities are operated by our logistics partners and are not owned or directly operated by Visionheng or CHENHENG CO., LIMITED.

Website and Technology Providers

We may use third-party providers to host, maintain, secure, and operate our online store, website, databases, and related technology.

Analytics and Advertising Providers

Where enabled, information may be processed by analytics and advertising service providers to measure website activity, understand customer interactions, and evaluate marketing performance.

Customer Service Providers

Where applicable, service providers may assist us with:

  • Customer inquiries

  • Order support

  • Returns

  • Refunds

  • Other customer service functions

Professional Service Providers

We may disclose information to professional advisers or service providers such as:

  • Accountants

  • Legal advisers

  • Insurers

  • Consultants

  • Auditors

where reasonably necessary.

Legal and Regulatory Requirements

We may disclose personal information where reasonably necessary to:

  • Comply with applicable laws or regulations

  • Respond to lawful requests from government authorities

  • Protect our legal rights

  • Investigate fraud or illegal activity

  • Enforce applicable agreements

  • Protect the safety of customers or others

6. Sale or Sharing of Personal Information

Visionheng does not sell customer contact information for monetary consideration.

However, some advertising or analytics technologies may involve disclosure of online identifiers, device information, or website activity to third-party providers.

Depending on applicable privacy law and the way these technologies are configured, certain disclosures may be considered:

  • Sale

  • Sharing

  • Targeted advertising

  • Cross-context behavioral advertising

  • Similar regulated activity

Where applicable law provides an opt-out right, eligible users may exercise that right using available website privacy controls or by contacting us.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected and for legitimate business, accounting, tax, legal, fraud prevention, dispute resolution, and compliance purposes.

Retention periods may vary depending on the type of information.

Order and Transaction Information

Order and transaction information may be retained as reasonably necessary to:

  • Complete orders

  • Maintain transaction records

  • Handle returns and refunds

  • Provide customer service

  • Meet accounting and tax obligations

  • Prevent fraud

  • Resolve disputes

  • Comply with legal obligations

Customer Service Communications

Customer service records may be retained as reasonably necessary to respond to requests, maintain service records, and resolve disputes.

Marketing Information

Marketing information may be retained while you remain subscribed or until you unsubscribe, withdraw consent, or otherwise exercise an applicable privacy right.

We may retain limited records where necessary to honor your opt-out preference.

Website and Analytics Information

Website, cookie, analytics, and security information may be retained according to the settings of the applicable technology provider and our reasonable operational needs.

We may retain information for a longer period where required by law or reasonably necessary to establish, exercise, or defend legal claims.

8. Data Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information against:

  • Unauthorized access

  • Loss

  • Misuse

  • Alteration

  • Disclosure

  • Destruction

We also use appropriate website technologies designed to support secure transactions and checkout.

However, no method of transmitting information over the Internet or storing electronic information can be guaranteed to be completely secure.

Customers should also take reasonable precautions to protect their account information, passwords, devices, and personal information.

9. Your Privacy Rights

Depending on where you live and the privacy laws that apply, you may have certain rights concerning your personal information.

These rights may include the right to:

  • Request access to personal information we hold about you

  • Request information about how your personal information is used

  • Request correction of inaccurate personal information

  • Request deletion of eligible personal information

  • Obtain a copy of certain personal information

  • Withdraw consent where processing relies on consent

  • Opt out of marketing communications

  • Opt out of certain targeted advertising activities

  • Opt out of certain sales or sharing of personal information where applicable

  • Limit certain uses or disclosures of sensitive personal information where applicable

  • Exercise applicable privacy rights without unlawful discrimination

These rights may be subject to legal limitations, exemptions, and verification requirements.

To submit a privacy request, contact:

service@visionheng.com

Please provide sufficient information for us to understand and process your request.

We may need to verify your identity before completing certain privacy requests.

10. California Privacy Rights

If you are a California resident and applicable California privacy laws apply to our processing of your personal information, you may have additional rights.

Depending on the circumstances and applicable law, these rights may include the right to:

  • Know what categories of personal information we collect

  • Know the purposes for which personal information is used

  • Request access to eligible personal information

  • Request deletion of eligible personal information

  • Request correction of inaccurate personal information

  • Opt out of certain sales or sharing of personal information

  • Limit certain uses or disclosures of sensitive personal information where applicable

  • Exercise applicable privacy rights without unlawful discrimination

Privacy requests may be submitted to:

service@visionheng.com

If technologies used by our website constitute sale, sharing, or targeted advertising under applicable law, additional privacy or opt-out controls may also be made available through the website.

11. Marketing Communications

If you subscribe to marketing emails, we may send communications relating to:

  • Products

  • Promotions

  • New arrivals

  • Store updates

  • Other Visionheng marketing content

You may unsubscribe at any time by:

Unsubscribing from promotional communications does not prevent us from sending necessary transactional or service-related communications.

These may include:

  • Order confirmations

  • Payment confirmations

  • Shipping notifications

  • Tracking updates

  • Delivery notifications

  • Return or refund communications

  • Customer service responses

12. Children's Privacy

Our website and products are not directed to children under the age of 13.

We do not knowingly collect personal information directly from children under 13.

If you believe that a child has submitted personal information to us without appropriate authorization, please contact:

service@visionheng.com

We will review the matter and take appropriate action where required.

13. Third-Party Websites

Our website may contain links to websites or services operated by third parties.

Visionheng does not control these third-party websites and is not responsible for their:

  • Privacy practices

  • Security

  • Content

  • Terms

  • Availability

We encourage users to review the privacy policies of third-party websites before providing personal information to them.

14. International Processing of Personal Information

Visionheng is operated by CHENHENG CO., LIMITED, a company registered in Hong Kong, and provides services to customers in the United States.

Because we work with service providers in different locations, personal information may be processed, stored, or accessed in countries or regions other than the location where you live.

These service providers may include:

  • Payment processors

  • logistics and fulfillment partners

  • Shipping carriers

  • Website and hosting providers

  • Analytics providers

  • Advertising providers

  • Customer service providers

  • Other technology providers

Privacy and data protection laws may differ between jurisdictions.

Where required by applicable law, we take appropriate steps relating to the processing and transfer of personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in:

  • Our business practices

  • Website functionality

  • Products or services

  • Service providers

  • Technology

  • Privacy practices

  • Applicable laws or regulations

When this Privacy Policy is updated, the revised version will be published on this page and the “Last Updated” date will be changed accordingly.

We encourage users to review this Privacy Policy periodically.

16. Contact Us

If you have questions about this Privacy Policy, our privacy practices, or your personal information, please contact us:

Brand: Visionheng

Operating Company: CHENHENG CO., LIMITED

Email: service@visionheng.com

Telephone: +852 9509 4796

Registered Address:
Unit 1 on 22nd Floor, The Cloud
No. 111 Tung Chau Street
Tai Kok Tsui, Hong Kong

For privacy-related requests, please contact:

service@visionheng.com