Shipping policy
Last Updated: September 18, 2026
This Shipping Policy explains the shipping destinations, charges, processing times, and delivery estimates for purchases made from Visionheng, operated by CHENHENG CO., LIMITED.
Shipping Destinations
We currently ship to eligible delivery addresses within the United States. Address eligibility is confirmed during checkout. If checkout does not accept an address, we cannot ship to that address.
Shipping Rates
Our Standard Shipping rates are:
- Order merchandise subtotal below US$60.00: US$5.00 Standard Shipping
- Order merchandise subtotal of US$60.00 or more: FREE Standard Shipping
The merchandise subtotal and shipping charge are displayed at checkout before payment. Applicable taxes, if any, are also shown before the order is submitted. We do not add undisclosed shipping charges after purchase.
Order Cut-Off Time
The daily order cut-off time is 2:00 PM Pacific Time (America/Los_Angeles).
Orders placed after 2:00 PM Pacific Time, on weekends, or on applicable public holidays begin their processing timeline on the next business day.
Order Processing Time
Orders are normally processed within 1-3 business days. Processing days are Monday through Friday, excluding applicable public holidays.
Processing time begins after payment is confirmed and ends when the package is handed to the carrier.
Transit Time
Estimated Standard Shipping transit time is 3-7 business days, calculated Monday through Friday.
Total Estimated Delivery Time
The total estimated delivery time is 4-10 business days:
- Processing: 1-3 business days
- Transit: 3-7 business days
Delivery estimates are not guaranteed. Carrier delays, severe weather, public holidays, transportation disruptions, incomplete addresses, and other events outside our reasonable control may affect delivery.
Order Fulfillment and Carriers
Visionheng uses third-party logistics and fulfillment providers to prepare and deliver orders. The fulfillment location and carrier may vary by product, inventory availability, and destination. Available tracking information is sent after shipment.
Address Changes
Customers must provide a complete and accurate delivery address. To request a correction, contact service@visionheng.com as soon as possible. We cannot guarantee changes after processing or shipment begins.
Tracking and Delivery Questions
Carrier tracking can require additional time to activate after a label is created. If an order is outside the estimated delivery window, or tracking shows delivered but the package cannot be located, contact us with the order number and tracking details.
Damaged, Incorrect, or Lost Orders
For a damaged, defective, incorrect, or confirmed lost order, contact us promptly at service@visionheng.com. Include the order number, a description of the issue, and photographs where applicable. We will review the request and provide the appropriate resolution under our Return & Refund Policy.
Contact Information
Brand: Visionheng
Legal business: CHENHENG CO., LIMITED
Email: service@visionheng.com
Telephone: +852 9509 4796
Registered address: Unit 1 on 22nd Floor, The Cloud, No. 111 Tung Chau Street, Tai Kok Tsui, Hong Kong